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Privacy policy

Your privacy is important to us. Here’s how we protect and respect your details

At Action for Children, we're honest, we're analytical, we're straightforward - it's part of our values.

We apply these values to everything we d - including how we treat your personal information.

Your ongoing support is invaluable to us. Without it, we cannot continue to help the hundreds of thousands of children, young people, and families we reach every year, across the UK.

To keep your support, we know we need to earn your trust, so we treat your personal information as you'd expect - with respect.

Below is our promise to you - whether you're a supporter, donor, fundraiser, campaigner, volunteer, foster carer, adoptive parent, or someone who uses our services: we've included an outline of how, why, and when we obtain and use your personal information, and how we keep it safe and secure.

Individual rights request

Make an individual rights request for Action for children, including a subject access request

Make a request (opens in a new tab)

Our promise to you

We are responsible for protecting your personal information, and we take this responsibility very seriously.

If you have any queries or concerns about how we use your personal information, please contact the Data Protection Officer:

By email: [email protected]

By post: Data Protection Officer, Action for Children, 3 The Boulevard, Ascot Road, Watford, WD18 8AG.

So, we promise…

  1. To only collect personal information (or 'data') we need, that information may be about: supporters, donors, fundraisers, event attendees, volunteers, campaigners, foster carers (and/or those who make enquiries), adoptive parents (and/or those who make enquiries), those who use our services, those who use our website and those who request access to our records. Action for Children also, through collaboration with universities or research centres, at times apply for and act as data controller for national data on children such as National Pupil Data in order to analyse the characteristics, pathways and outcomes of children through the care or education system. We may therefore receive anonymised or pseudonymised data that we may use in our research as per point 13 below. Where we receive pseudonymised data we are unable to identify the individual that the information relates to.
  2. We - Action for Children - may be the 'data controller' or ‘data processor’ in respect of your personal information depending on the service provided.
  3. That we will never ever sell your data to third parties for their own marketing needs.
  4. To collect the minimum personal information we need, for example, but not limited to:
  • Name
  • Age/date of birth
  • Gender
  • Contact number(s)
  • Email address(es)
  • Postal address
  • Contact preferences
  • Information for 'market analysis'
  • Records of fundraising events you've attended
  • Campaigns you've supported
  • Lobbying events you’ve attended
  • Historical details relating to your foster or adoptive family (if relevant to you as an individual)
  • Record of your contact with us – whether a query, compliment, or complaint
  • For our research we may also process data relating to demographic information, education, ethnicity, health and social care.

5. We will use personal data to provide our services and, with regard to marketing, for the following purposes:

  • Raise further awareness of Action for Children and the work we do
  • Help raise further funds to support children and families across the UK
  • Learn how best to contact you (and what about)
  • Keep a record of your support
  • Some information may be used to help us profile donors to support with our approach to communications
  • Progress applications (employment, volunteering, fostering) or any other enquiries
  • Learn how to improve our products and services (including through feedback surveys)
  • Learn about other audiences who may be interested in supporting the work of Action for Children (and the new products, services, and information they may be interested in).

6. To keep your personal information for only for as long as we need to in accordance with our retention policy.

7. We will only use your personal data to communicate with you where we have a lawful basis to do so.

8. That you can request to access, change, or delete your information at any time.

9. To only share your personal information with carefully selected third party partners, where relevant. This also includes:

  • Secure storage
  • Business Reporting
  • Market analysis (looking at the types of people who engage with us, and why)
  • Screening data, so that we don’t send information to an old address, or call an old phone number
  • Emailing via our email partners
  • Sending printed material (newsletters, updates, magazines, appeals)
  • Securely processing Direct Debits
  • Looking for prospective supporters, of a similar background, via Facebook
  • Securely processing donations from text giving platforms, using selected partners.

But… please be mindful that our website may contain links to and from other websites – partners and affiliates – and they will have their own privacy policies, which we do not accept any responsibility or liability for.

10. Action for Children on occasion carry out research projects with the aim to improve well-being, care and services for children and their families within the UK. Sometimes this is in partnership with other organisations such as research funders or Universities. If Action for Children request the research they are often the Data Controller. Other times where Action for Children just use the information they are the Data Processor. Where AfC works in collaboration with other organisations there may be two or more Data Controllers. In these instances AfC will have agreements in place that outline the responsibilities of all parties. AfC promises to respect the confidentiality and sensitivity of personal information. When conducting research on outcomes where possible AfC collect, use and share anonymised data. The data will be kept in accordance with our data retention schedules. Personal data contained within such datasets will be safeguarded appropriately in order to protect the rights and interests of the data subjects and particular care will be taken with highly sensitive personal data such as gender, ethnicity, or disability, etc. Appropriate safeguards will be in place as follows:

  • The research will not cause substantial damage or distress to the data subject (i.e. substantial physical harm, financial loss or psychological pain). It will not be used to make any individual decisions about children.
  • The research may also have approval from a research ethics committee.

Who we are

Action for Children is a leading UK children's charity, registered in England and Wales (Charity Number: 1097940), and in Scotland (SC038092). We are also a company limited by guaranteed registered in England and Wales (company number: 04764232). Our registered office is at 3 The Boulevard, Ascot Road, Watford, Hertfordshire, WD18 8AG

2. In plain English

Action for Children is a charity supporting children, young people, and families across the UK, every year.

We support them through practical, evidence-based programmes and services, proven to work:

  • Helping families stay together
  • Supporting children in their early years
  • Stepping in early to stop abuse and neglect
  • Finding loving foster parents
  • Supporting young carers
  • Supporting children with disabilities
  • Steering young people away from trouble - into training and employment.

And we continue to campaign to change flawed policies – to make life better for children, from the moment they’re born.

We've been supporting children since 1869 - from our humble beginnings as the National Children’s Home to our role as Action for Children; protecting hundreds of thousands of vulnerable children and young people, right across the country.

In that time, we’ve worked with thousands of supporters, donors, campaigners, volunteers, foster and adoptive parents, and we continue to do so - as Action for Children.

We couldn’t do what we do without you. Thank you for helping so many children.

Fostering applicants

We will only ever use the information you provide, in our https://www.actionforchildren.org.uk/contact-us/online form, for:

  • Sending you information about fostering
  • Contacting you follow-up calls
  • Market analysis

When we say 'market analysis’, we're simply looking to learn more about the types of people who might be interested in fostering, and we’ll always use minimal personal details when doing this.

However, you can contact us, at any time, to object to the use of your information for market analysis.

You can also withdraw your initial application, if you do not wish to go ahead and foster.

In terms of securely storing your information, this is done through our partners, SCN (Social Care Network), who manage a system called Charms on our behalf.

We only keep your information for as long as we need. If you decide to progress your enquiry to become a foster carer, then the length of time your information is held changes and is determined by law.

When you apply to be a foster carer or adoptive parent, Action for Children may collect the following information about you to create your record, containing:  

  • Personal details such as your name, date of birth, gender, nationality, address and contact details; including email address and telephone number;
  • Sensitive personal details such as your ethnicity, sexuality, health, disability and religion or beliefs;
  • Your childhood, family and other relationships including current and past marital status, education experience, employment history and finances;
  • References from previous and current employers and other relevant references.

If approved as a foster carer, we will need to collect additional details about you. These will be added to your foster carer record: 

  • Bank account information;
  • Records of the children placed with you and how you care for them;
  • Any training or courses you complete;
  • Updates and changes to your health or circumstances;
  • Records of your supervisions, meetings and annual reviews;
  • Any complaints or allegations about you;
  • Information from the children you look after;
  • Information from parents of the looked after children;
  • Checks obtained in respect of other people within your household.

We will ask you to give us most of this information. We will obtain information from others: the relevant disclosure body conducting a criminal records checks, personal referees and employers, your doctors. We will only approach these parties where you have provided consent.

Verifile, Access NI and Disclosure Scotland
The above parties complete criminal record check on behalf of Action for Children/ Action for Children Developments Ltd (t/a “Spring Nurseries”).

If you are successfully selected for a role then we will provide you with instructions on how to complete these online.


Here is a link to their Privacy Notices:
Verifile - https://www.verifile.co.uk/privacy
Access NI – https://www.justice-ni.gov.uk/publications/accessni-privacy-notice Disclosure Scotland – https://www.mygov.scot/privacy/

We may also obtain information from children you are looking after, their parents or family, and from professionals working with the children and any other relevant sources who might bring information to our attention.

Personal information about others in your family and/or living in your household is collected as part of your foster carer record. Most of this information is provided by you, by them directly, or occasionally by others. Please inform your family and household members about this, according to their age and understanding, and tell them that they can read this privacy notice if they wish.

Action for Children will use your information to fulfil legal obligations as a fostering service, this includes the following reasons:  

  • Assessing your suitability to be a foster carer;
  • Matching you with children who need to be fostered;
  • Supporting and supervising your activity as a foster carer;
  • Reviewing at least annually your continued suitability to foster;
  • Maintaining your application if approved as a foster carer;
  • Meeting legal obligations and fostering regulations.

We may share some of the above information about you, this includes the following:

  • To undertake checks and references as part of the fostering assessment, and only where you have explicitly consented;
  • Panel members who approve foster carers and at subsequent reviews;
  • Local authority commissioning services who are considering whether you might be suitable to foster a specific child they are seeking to place;
  • Regulatory bodies when they are inspecting the fostering service as required by law;
  • To allow your information to be held securely on our database that is commissioned from the Social Care Network;
  • With the Independent Review Mechanism if you ask for a review of any decision by the fostering service about your suitability or continued suitability to foster.

We have a system to ensure that your information is only accessed by individuals authorised by us in the performance of their duties.

Your personal data that is held electronically on a system called Charms is only accessible to legitimate persons.

All of our staff are trained in data protection duties, and are required to comply with our data protection policies.

We will keep personal information for as long as we need to. Retention periods are set in accordance with legislation.

Children, Young People and Families using Action for Children Services

If you currently access or have accessed one of the services that we provide, we may process personal information about you and your family.

For some of our services, we are the data controller for the data we collect and hold about you.

In other cases, we are acting as data processor on behalf of another organisation (e.g. your local council) who will be the data controller.

If you receive support from one of our services, you should be provided with privacy information specific to that service.

The following is a general summary of how our services process personal data. If you have questions about a specific service, you can contact the service directly, or you can get in touch with us through our contact us page.

If you access an Action for Children service, we may collect the following categories of information about you.

Please note that this list is not definitive; the data we hold about you and your family will depend on the type of support you have received from us.

Personal data:

  • Identifying details such as your and/or your child's name, date of birth, address, NHS number.
  • Contact details, and a running record of our contact with you and/or your child.
  • Educational information, school attended, SEND information if relevant and applicable.
  • Details of your family’s situation, background and relationships.
  • Information about you or your child’s needs and the nature of the support being requested.
  • Records of the support provided to you and your family, and any outcomes.
  • Details of any other professionals involved.
  • We use CCTV in some of our services to keep children, young people and colleagues safe. If you access one of the services where this is the case, you will be told about it.
  • Anything else that may be needed to provide the service to you.

Special category and criminal offence data:

  • Sensitive (special category) personal data may be gathered, i.e. Information about your/your child's physical or mental health, your sexual life, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership.
  • Criminal offence data may be collected where it is relevant to the service being provided.

We may ask you to give us this information or we may receive this information from other parties. For example, when you are referred to us for support by your local council, the council are likely to share some of this information with us as part of the referral.

Action for Children will use your information:

  • To support you and provide services to you.
  • To check the quality of the service we provide.
  • To report on the reach and impact of the work we do.
  • To meet our legal and regulatory obligations such as managing safeguarding concerns.

We process your data in accordance with our legitimate interests in supporting children to have safe, happy childhoods. Where relevant, we also carry out processing in order to perform tasks that are in the public interest, and if required (and where appropriate) we may also obtain your consent to process your data. Where we rely on your consent for processing, you have the right to withdraw your consent at any time.

Where we process special category data, our lawful basis is likely to be that we’re doing so as part of our legitimate activities with appropriate safeguards as a not-for-profit body, that the processing is necessary for social care purposes, or that there is a substantial public interest in the processing (e.g. for safeguarding purposes).

We are often required to transfer your data to the organisation that has commissioned us to provide your service, and/or to external agencies that regulate or inspect our work.

We may need to share data without your consent.

For example if we think there is a safeguarding concern, a risk to you or others, or another legal basis to share the information. This could include sharing data with:

  • The Police.
  • Emergency Services.
  • Local Authorities.
  • Your School.
  • Health Care Services e.g. your GP or health worker
  • Mental health or other crisis support services.
  • Other organisations involved in supporting you.

We may also be required to share your data with third parties for other legal reasons, for example in response to a court order.

We may ask you for consent to share your data. For example, to refer you on to other support services, for research purposes, or to get your feedback on how we’re doing. In these cases, you can withdraw your consent at any time.

Action for Children will only keep your information for as long as we need to.

The length of time we will keep your data will vary depending on the nature of the service and the support we have provided.

In the event of public inquiries or other formal investigations, we may need to keep the data for longer.

For specific details about how long your data will be retained, please contact your service directly.

For details about your information rights, please see the Your Rights section below.

Access to records and genealogy requests

Action for Children does not have an obligation to provide records for this purpose but where they are able to assist in providing records to relatives where service users are no longer living, we may collect the following data to process your request:

  • Name and email address
  • Identification documents to link you to the individual and a copy of their death certificate
  • Anything else that may be required to provide the service to you

Action for Children will only keep your data for as long as we need to.

Campaigns

When you support us by campaigning - for example, lobbying government to change a policy affecting children - we collect the information you provide, but only with your consent, to:

  • Keep a record of your support;
  • Send you relevant information about campaigns;
  • Request further support;
  • Keep records of our contact with you - updates or information we send, and any enquiries or complaints you make.

We may sometimes use your data for our legitimate interest, helping us to become more effective as a children's charity - for example:

  • Understanding the types of people who support Action for Children;
  • Finding new supporters of a similar background or age group;
  • Developing new products and services.

We may share limited information about you with our third party partners, but this will only be so that we can contact you in relation to Action for Children campaigns, appeals, or updates on events or services.

And, if you'd rather this information wasn't shared, you can ask to have it changed, withdraw your consent, or object to it being used (in our legitimate interests), at any time. See Your rights, below, for more details.

Fundraising, donations and legacies

When you support our work by fundraising; taking part in an Action for Children event (such as Spring Ladies Lunch or the Giant Wiggle); raising funds for us via a third party event (like the  London Marathon); making a donation via a third party platform for example Facebook, donating your own money or money raised by a group; or choosing to leave a gift in your will, we’ll collect the information you provide and only use it to:

  • Keep a record of your support;
  • Keep a record of your preferred method of contact (phone, email, post, SMS);
  • Send you relevant information about our work, including campaigns or fundraising events;
  • Ask for further support;
  • Note fundraising events you’ve taken part in;
  • Keep records of our contact with you - updates or information we send, and any enquiries or complaints you make;
  • Keep information about donations and Gift Aid, to comply with HMRC requirements.

We may carefully use some of your personal information for our legitimate interests - fully encrypted - to help us in:

  • Understanding the types of people who support Action for Children;
  • Finding new supporters of a similar background or age group;
  • Developing new products and services;
  • Understanding how we can improve existing products and services;
  • Advertising those products and services to people with similar interests to you.

In certain cases, where appropriate, we may share encrypted versions of your personal data (such as email addresses) with trusted advertising partners like Meta or Google. This helps us create custom audiences to share relevant updates or appeals with our existing supporters through those platforms. You should have control over your preferences about direct marketing with each social media platform, please review the settings on your social media accounts should you wish to update your preferences.

We may share limited information about you with our third party partners, but this will only be so that we can contact you in relation to Action for Children campaigns, appeals, or upcoming events.

As mentioned, these partner organisations can only act on our instructions.

We keep information about donations and Gift Aid for 6 years, to comply with HMRC requirements.

And, if you’d rather this information wasn't shared, you can ask to have it changed, withdraw your consent, or object to it being used to help us (in our legitimate interests), at any time. See Your rights for more details.

We use tools that scan the internet and social media sites to collect and analyse information individuals publish online about Action for Children and relevant issues so that we can plan our campaigning and fundraising strategically.

Communications:

We will use Legitimate Interests to contact you via Post and by phone if you are not registered with the Telephone Preference Service. This is aligned with the PECR law of 2003. You have the right to object to this and update your preference by calling 0300 123 2112 or by emailing [email protected].

Applicants (for employed or volunteer roles)

Action for Children is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information, please contact us at [email protected].

Action for Children is the data controller for the information you provide for the purposes of your application for employment/volunteering with Action for Children/ Action for Children Developments Ltd (t/a “Spring Nurseries”). If you have any queries about the process or how we handle your information, please contact us at [email protected]

Our purpose for processing this information is to assess your suitability for a role you have applied for and to help us develop and improve our recruitment and volunteering processes.

The lawful basis we will rely on will depend on the reason for our processing, but it is likely to include the following for recruitment purposes:

  • Processing necessary to perform a contract or entering into a contract (please note that we do not enter into contracts with volunteers).
  • Compliance with legal obligations, such as employment law or to provide reasonable adjustments.
  • To communicate about the recruitment process.
  • To carry out appropriate due diligence checks, such as safeguarding checks.
  • Retaining information to defend against potential complaints or legal matters.

Please note that we may process information for other reasons where we have a lawful basis to do so and it is appropriate.

The information you provide during the application process will be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements.

We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.

We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.

We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.

The information we ask for is used to assess your suitability for the role you have applied for. You don’t have to provide what we ask for but it might affect your application if you don’t.

We will use any feedback you provide about our recruitment process to develop and improve our future recruitment campaigns.

We have an online application system, provided by Oracle, acting as a data processor on our behalf.

We may ask you for your personal details including name, contact details, an updated curriculum vitae and supporting statement. We may also ask you about your previous experience, education, referees (to be provided if you are successful in securing the role) and for answers to questions relevant to the role you have applied for. Our recruitment team will have access to all this information.

You will be asked to provide a criminal records declaration to declare any unspent convictions and information about any referrals to any agencies and/or regulated bodies.

You will also be asked to provide equal opportunities information. This is not mandatory – if you do not provide it, it will not affect your application. This information will not be made available to any staff outside of our recruitment team, including hiring managers, in a way which can identify you. Any information you do provide, will be used only to produce and monitor equal opportunities statistics.

The hiring team will shortlist applications for interview based on the criteria within the job advert and the job description (for volunteer positions, this will be a role advert and role description rather than a job). For certain roles there may be external panel members involved from the shortlisting stage through to interview. This for example may include our young people or statutory agencies. They will not be provided with your equal opportunities information where you have provided it.

We might ask you to participate in assessment days; complete tests or occupational personality profile questionnaires; and/or to attend an interview – or a combination of these. Information will be generated by you and by us. For example, you might complete a written test, or we might take interview notes. This information is held by Action for Children/ Action for Children Developments Ltd (t/a “Spring Nurseries”.

If we make a conditional offer of employment/volunteering, we will ask you for information so that we can carry out our safer recruitment checks.

You must successfully complete these checks to progress further in the recruitment.

You may therefore be required to:

  • Provide proof of your Right to Work/Volunteer in the UK.
  • Provide proof of your identity - you will be asked to provide your original documents; we will require copies.
  • Provide your National Insurance number (this does not apply to volunteers).
  • Where appropriate, provide proof of your qualifications and any relevant registration relevant to the role - you will be asked to provide original documents.
  • Provide your email address to the relevant Disclosure Body to enable an application for a Criminal Record check via the DBS, Disclosure Scotland, or Access NI, which will verify your declaration of unspent convictions.
  • Provide details for referees whom we will contact, using the details you provide as part of the safer recruitment checks, directly to obtain references.
  • Complete a questionnaire about your health to establish your fitness to carry out the duties of the role. Where appropriate you may be referred to our Occupational Health Service. This is done through a data processor (please see below). This does not apply to volunteers.
  • Share any reasonable adjustments you may require under the Equality Act 2010. This information will be shared with relevant Action for Children/ Action for Children Developments Ltd (t/a “Spring Nurseries” staff to ensure these are in place for when you start your role.

Oracle

If you use our online Recruitment system, you will provide the requested information to Oracle who provide this online service for us. Once you click ‘apply now’ you will be taken to the Oracle website and they will hold the information you submit but Action for Children will have access to it. Here is a link to their Privacy Notice:

PAM Group

PAM Group provide our Occupational Health service. Any information you provide will be held by PAM Group who will provide us with a fit to work certificate or a report with recommendations. You are able to request to see the report before it is sent to us. If you decline for us to see it, then this could affect your offer. If an occupational health assessment is required, this is likely to be carried out by PAM Group. Here is a link to their website where you can review their Privacy Notice:

Verifile, Access NI and Disclosure Scotland

The above parties complete criminal record check on behalf of Action for Children/ Action for Children Developments Ltd (t/a “Spring Nurseries”. If you are successfully selected for a role then we will provide you with instructions on how to complete these online. Here is a link to their Privacy Notices:

- Verifile - https://www.verifile.co.uk/privacy

- Access NI – https://www.justice-ni.gov.uk/publications/accessni-privacy-notice

- Disclosure Scotland – https://www.mygov.scot/privacy/

Personal Information

If you are successful, the information you provide during the application process will be retained by us as part of your Personal file for the duration of your employment/engagement. It will usually be retained for an additional 6 years following the end of your relationship with us. However, it may be kept for longer where there is a lawful basis to do so.

Personal Files

If you are unsuccessful at any stage of the process, the data is retained for 12 months as a record of the actions taken by us as part of the application process.

Final recruitment decisions are made by hiring managers, by taking all of the information gathered during the recruitment process into account.

If you have any queries about the recruitment process, you can contact within our recruitment team or by email: [email protected]

Under the Data Protection legislation and GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you. This can be done by emailing [email protected]

You can request to see any information we hold about you and ask to have any inaccuracies corrected. You can read more about these rights here: https://ico.org.uk/for-the-public/

Action for Children tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Action for Children’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. If you wish to make a complaint, please refer to the section below titled “Your rights and making complaints”.

How we use profiling

We are grateful for every single penny we receive from our supporters - every penny that goes towards changing children’s lives for the better.

But we want to ensure that what we ask of our supporters is fair, reasonable, and relevant, to them.

For this reason, we do something called 'profiling'.

It's standard practice across the charity sector, and simply means we look at your personal information - your background - and consider what’s appropriate to ask of you, or send to you.

We do this manually, by looking at information that you’ve given us, or information that’s publicly available - for example, on social media and other public sources.

It means we can tailor communications so that they are relevant (perhaps in relation to one of our services in your area), timely, and respectful - only asking for donations that are within a supporter’s means, or appropriate for those who may be able/willing to give more than they already do.

It also enables us to identify those who are in the fortunate position of being able to help us fund entire projects or services, and whether they would like to meet us to develop a more personal relationship and/or discuss future opportunities to support our work in helping children.

In turn, this approach means we can raise funds sooner, and more cost-effectively - something we know to be of great importance to our supporters.

If you would rather your personal information is not used for the purposes of profiling, please contact us using the details in the Your rights section of this policy.

How to contact us

If you want to request information about our privacy policy or to make a complaint you can email us or write to:

Information Governance Team, Action for Children, 3 The Boulevard, Ascot Road, Watford, WD18 8AG or email [email protected]

If you are not satisfied with the way Action for Children has dealt with a data protection complaint, you have the right to complain to the Information Commissioner’s Office. If you are based in Guernsey, you should contact the Office of the Data Protection Authority at Home · ODPA.

Privacy Notice for Civil Claims

Action for Children is a leading children's charity. During the process of lodging a civil claim against Action for Children and group companies, (for ease of reference hereinafter called "the Company"), the Company will collect, use and hold ("process") your personal data. Read more about this below.

Download
Privacy Notice for Civil Claims

Your rights and making complaints

Individual rights request

Make an individual rights request for Action for children, including a subject access request

Make a request (opens in a new tab)

You have the right to:

  • Ask what information we hold about you - and be given that information;
  • Ask us to correct, change, or update any information we hold about you;
  • Withdraw your consent for us to use your information;
  • Ask us to delete your information entirely;
  • Ask any other question in relation to your information.

In relation to fundraising, legacies, donations or campaigns, you have the right to:

  • Opt out of communications;
  • Object to your data being processed by us (for legitimate interests) - for market research/analysis purposes.

The above rights do not apply in all circumstances, and this will be explained when you make the request. You can make a request by contacting the Supporter Care team on 0300 123 2112, clicking on the link above or by emailing us: [email protected]. You can also write to us using the address below.

Complaints

You may complain to us if you are unhappy about the way Action for Children has processed your personal data. For example, you:

  • are unhappy with your response to a subject access request (SAR), or other rights request.
  • have been impacted by a data breach, regardless of whether it’s reportable to the ICO.
  • are unhappy about the way Action for Children used your personal information.

If you wish to complain, please email [email protected] or contact our Supporter Care team on 0300 123 2112.

You can also write to us at:

Action for Children,
3 The Boulevard,
Ascot Road,
Watford
WD18 8AG.

You can find out more about your rights by visiting the regulators’ guidance pages available to the public:

· ICO (UK) guidance on data subject rights

· ODPA (Guernsey) guidance

Privacy policy updates

Our Privacy Policy is reviewed, and may be updated, based on certain requirements.

With that in mind, you are advised to revisit the policy for the most up-to-date information.

This policy was last reviewed on 9 March 2026.