Due to a Microsoft server outage, emails and the way you contact us may be impacted.

Please find further guidance on our homepage.

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Global email outage: How to get in touch/report a safeguarding issue

As you may be aware, emails and the usual way you access our services may be affected by a global Microsoft outage reported today. If this is the case, there are other ways to get in touch and we would encourage you to do so.

If you have any immediate child or adult protection concerns which need referring to a statutory agency please check the relevant Local Authority or Social care website. There may be phone number posted – and we would recommend that concerns are phoned through in the first instance.

Please be aware that any other emails sent to a statutory services in the last 24 hours may not have been received and therefore you may want to follow up with a phone call.

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Driven by love, we take action so children don’t miss out on a safe and happy childhood. We have thousands of people on the ground, giving children and young people the protection and practical help they urgently need. And we campaign for lasting change.

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