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Sandwell IASS

Greets Green Children's Centre, West Bromwich

We are the Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) for Sandwell families

Our aim is to enable parents and carers, and children and young people to make informed decisions about education. We ensure they have the advice, information and support to make those decisions.

We are a free, impartial and confidential service. This means we won’t charge you for our service. Our advice is not led by the Local Authority but guided by national policies on special educational needs and disabilities (SEND). We do not share information about families unless permission is given or if a child is deemed at risk.

Meet the team

We are a team of friendly, qualified and experienced information advice and guidance professionals, with diverse work backgrounds including education, health and social care. We have all undertaken SEN legal training and some team members also have personal experience of parenting children with disabilities.


Our diversity is our strength and we are all passionate about our work.

What we can do to help you

  • Provide clear, accurate and impartial advice about special educational needs and disability (SEND);
  • Enable you to use your rights to ensure the educational needs of your child are met
  • Listen to your questions and concerns;
  • Offer support and guidance with SEN procedures;
  • Explain the process of accessing SEN School Support;
  • Provide support in preparing for meetings (sometimes we can attend these with you, depending on our availability);
  • Support you through the statutory assessment process for an Education Health and Care Plan (EHCP);
  • Answer questions around your child’s EHCP;
  • Offer support to help you through the EHC Assessment and application for EHCP;
  • Signpost you to other national and local services where necessary, including support groups and activities;
  • Help you to resolve disagreements (including referring you for independent SEN mediation, where appropriate);
  • Provide training for parents/carers and professionals on different aspects of SEND.

How we provide support

  • A 9am-5pm telephone referral service (0121 500 4010);
  • Support and advice via email ([email protected]);
  • Providing you with a named worker;
  • Supporting you to prepare for meetings regarding your child’s SEND;
  • Face-to-face meetings at a venue comfortable for you.

What we don't do

  • Discuss you or your child with other people without your permission;
  • Assess you, your child or your family;
  • Tell you what to do;
  • Judge you;
  • Attend medical appointments;
  • Attend meetings in your absence;
  • Act as Lead Professional in the Common Assessment Framework (CAF) or Early Support;
  • Provide support with complaints against your child’s school on issues outside of SEND.

Sandwell Parent Voice

We support Sandwell Parent Voice, which is Sandwell’s parent and carer forum. They can be found on Facebook at Sandwell Parent Voice. You can also contact them on 0121 500 4010 (please leave a voicemail).

Other support

To find out what services are on offer in Sandwell please look at your Local Offer.