This four-week programme focuses on training young people aged 16-24 who are interested in a career in Customer Service.
Our programme helps young people develop or improve their social and teamwork skills, communication, social media knowledge and employability skills.
Throughout the programme, young people work through the SQA SCQF Level 4 - Customer Service qualification, which helps them in any employment-based setting.
During training, young people are able to take part in both practical and theoretical sessions. This can include:
- Site Visits.
- Budgeting.
- Guest Speakers.
- SQA Social Media.
- SQA Communication.
- SQA Product & Service.
- Drugs & Alcohol Workshop.
- Employability Sessions (CV & Interviews).
All participants will be allocated a key worker who will support them throughout the programme and can provide further support for up to 6 months (depending upon the individual needs).
We have also developed links with local businesses in Glasgow to provide work experience placements and potential employment outcomes for attendees of the programme.
To learn more about this programme or to find out when it is next running, please contact Melissa McCuaig, on 07855 186 821 or via email at [email protected]
